Initially launched in 2018, Amazon Logistics Tracking has raised several concerns about the future shipments of purchased products. While some observe this change as a direct replacement of other shipping carriers such as FedEx and UPS, others believe the Amazon Logistics network is an extension. It allows seller merchants to deliver parcels much quickly and in a very flexible manner.
But a vague explanation of Amazon Logistics is not good enough as it leaves several other questions in mind. For instance, is there a possible system to track orders through Amazon Logistics? Does it have any direct impact on your options as a seller? What exactly is Amazon Logistics & how it works?
I have put together a guide to help you answer these questions and understand the concept of logistics in the world of Amazon tracking. So without further ado, let’s get down to business.
What is Amazon Logistics?
It is a network of logistics build-up of third-party logistics providers. They perform the delivery through a variety of ways such as vans, trucks, motorcycles, bicycles and even the option of delivery by foot. To manage the providers, there’s a list of prerequisites such as signing up, setting insurance & licensing. The Amazon software manages the entire process from pickup to delivering the product to the desired location. You can make the best use of these services around the clock, from 8 AM to 8 PM of the week.
How Does Amazon Logistics Work?
Amazon has a central platform where it tracks and manages all supported carriers. It also includes Amazon’s own Transportation services and other relevant third-party Amazon logistics providers.
Many third-party Amazon Logistics carriers utilize Amazon’s Flex software to manage all deliveries. This particular software works in a similar manner as Uber or Doordash does. They pick up the package from the inventory and drops it at the person’s doorstep. With Amazon Logistics, you get four delivery options on which each carrier can respond individually. Firstly, we have Amazon Logistics and Amazon Prime which are one of the two major market places for online selling. Then, we have the remaining two options, the Amazon Fresh which governs grocery delivery and Amazon Restaurants for food delivery. There are plenty of delivery and tracking options, but not as many best practices.
So keeping that in mind, here are some of the best practices to help you organize everything properly.
Help Customers Gain an Extra Edge by Making the Most from the Service
Many customers regularly face shipping issues. One of the ways to perform effective Amazon logistics tracking is to make the customer understand the package-tracking process. It simplifies the confusion and prevents unnecessary shipping problems. Also, at the same time, it is very important to keep customer communication as streamlined as possible and do it in a timely manner with clarity.
Not only are you tasked with sharing the tracking info with your customers, but you can also inform them about tracking their shipment in real-time via “My Orders.” An acknowledged customer will always remember you for who you are. They can also sign-up for text updates from Amazon as well.
You can Acquire an Active Control in Managing Shipment Issues
Most Amazon Logistics providers are third-party services. Hence, it is important to ensure the quality of their delivery. Despite the fact that Amazon has robust tracking in place, it is still difficult for service providers to track every order appropriately. As a result, problems do take place and this eventually reflects on the image of Amazon. As a seller, this can impact your rating and trash your trust level.
As a standard business, it is important that you establish a customer care environment where customers can discuss their problems open-heartedly with you. A single place to communicate can be a sure-fire way to build up trust with them and motivate them to take action. Most delivery times are fluid and more or less flexible making logistics provider’s tracking a bit of a hassle. However, with a single point communication, customers are able to easily follow up and track successful deliveries.
Staying Updated on the Latest Logistics Tracking to All Shipping Regions
Since Amazon work with a variety of shipping programs including names such as Flex, Lockers Fresh and Prime Air, it has access to expedited shipping and the availability of many similar services. If you are aware of which options your customers are using, it will become easier as a seller to help them resolve their queries. For instance, problems can differ based on the city and geographic area.
When you understand which options customers have, it becomes easier for you to stay well-informed. It can help you better manage issues properly just in case if they arise. Help them without confusion.
Poor feedback and customer dissatisfaction can send you into a downward spiral of failures. Now, you don’t want to face any such issues, do you? You certainly want to avoid them once and for all.
So these are my three tips on best practices to up-scale your Amazon Logistics Tracking…
Do you have any other tips to present? kindly please let us know in the comment section below.